Technology Services Industry Association

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PlumChoice, Inc.
5 Federal Street, Floor 3
Billerica, Massachusetts 01821
866-811-3321

Solutions:

Technology Service and Support

Company 360
Revenues:
Installed Base:	500,000
Employees:	500
Deployment:	Both

Customer References

Consumer and Commercial

John Ragsdale Commentary

PlumChoice is revolutionizing support for consumers and small businesses. Offering 24/7 support for PCs and peripherals in-home, in-office and online, PlumChoice proves that Value-Added Support is a reality—and a profitable one. PlumChoice offers both “all you can eat” and “pay as you go” pricing, with an impressive list of services available beyond break-fix support, including wireless network setup, security and virus assistance, as well as help with cameras, MP3 players and smart phones. Tired of watching multi-vendor support problems eat into your service margins? Consider a partnership with PlumChoice.

Functional Coverage

	eService
>	Web Collaboration
	Proactive Chat
>	Email Response Management
>	Agent Knowledgebase
>	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
>	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
>	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
>	Case Management
>	Entitlement
>	SLA Tracking
>	Customer History
>	Upsell/Cross-Sell

	Contact Center
>	Skills Based Routing
>	Work Force Optimization
>	Quality Monitoring
	Learning Management System
	Voice Self-Service
>	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage