Onyx, a Consona CRM solution
450 East 96th Street, Suite 300
Indianapolis, IN 46240
(888)8 CONSONA (or 888-826-6766)
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Solutions: |
| Consona Knowledge Management | | Consona Customer Management | | Consona Knowledge Driven Support | | Consona Sales Force | | Consona OneServe | | Citizen Management | | Case Manager | | Agent Advisor | | Self-Service | | Communities | | Opportunity Manager | | Campaign Capture |
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Company 360 |
| Revenues: |
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| Installed Base: |
1300 |
| Employees: |
150 |
| Deployment: |
OnPremise |
Customer References |
| AOL | | AmeriCold | | Canon | | CNH | | Novell | | QLogic | | QUALCOMM | | South Carolina Federal Credit Union | | Trend Micro | | Research in Motion | | Reuters | | Verizon Wireless |
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John Ragsdale Commentary
The backbone of Consona CRM is Onyx, an enterprise-class CRM suite automating marketing, sales and service. Onyx first started as a customer support solution, and though the suite reaches across the enterprise, the depth and breadth of the service and support offering has remained ‘best of breed.’ Not only is the 360 degree view of the customer automated with Onyx Customer Management, but the Process Management and Performance Management modules help you enforce business processes and intelligently measure results. As part of Consona CRM, Onyx offers ‘out of box’ integration to other Consona products, including knowledge management, ERP and product configuration software. |
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