Company 360 |
| Revenues: |
|
| Installed Base: |
23 |
| Employees: |
3 |
| Deployment: |
Both |
Customer References |
| Apple | | Oracle | | Cisco | | Shaklee | | UCSF Medical Center | | Data Robotics | | Palm | | Logitech |
|
John Ragsdale Commentary
The Call Center Group develops integrated solutions for customer sales and service organizations, providing consulting and design expertise in all areas of customer service, sales and technical support. Call Center Group works with its clients to set goals and execute strategies that increase the effectiveness of all customer contacts. Through a complete evaluation and analysis of a client's contact center or technical support operation, Call Center Group looks at the total customer experience and develops recommendations to improve efficiency, reduce costs and integrate technology. Call Center Group also develops corporate benchmarks, evaluating the support center's efficiency versus its competitors, as well as best in class customer operations. |
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