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Tenrox
1010 N. Central Ave.
Glendale, California 91202
450-688-3444

Solutions:

Leading Cloud-based Project Management Software by Tenrox for online resource management & scheduling
project planning
time & expense tracking
project billing & cost reporting.

Company 360

Revenues: $10.3 M
Installed Base: 800
Employees: 110
Deployment: SaaS and On Premise

Customer References

Butler University Press
FusionExperience
Marketing Evolution
Taxaccord
AltaGas
Elite Technology Solutions
Sircon
Carestream Health
Northwest Ohio Regional Information Systems (NORIS)
GreenPagesTM Technology Solutions

John Ragsdale Commentary

"Tenrox serves businesses seeking to automate project planning, resource management and scheduling, time and expense tracking, project cost reporting, and project billing processes, including integration with existing CRM, HR, payroll and accounting systems. The company provides both OnDemand and OnPremise versions of Project Management Software and Professional Services Automation. Tenrox makes it possible for users to manage globally dispersed customers, projects and teams regardless of their time zone or physical location, eliminating the spreadsheets and custom-built applications enterprises have historically used. Tenrox solutions have served more than 800 organizations in 50 countries. Since 1995, Tenrox has served organizations such as: GE Infrastructure -GE Fanuc, Rio Tinto Alcan, E*TRADE Financial Corp, Blue Cross Blue Shield NC. Alstom, IBM, SNC Lavalin, Hydro Quebec, Pioneer Natural Resources, Westinghouse Rail Systems, SAS, Thales, US Army, The Pentagon, Talisman Energy, Oxfam, Thermo Fisher Scientific, Estee Lauder and Wyeth. "

Functional Coverage

  eService
> Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
Forums
Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
Field Agent Scheduling/Dispatch
Parts Inventory/Logistics Tracking
Wireless Field Service
  CRM
> Case Management
Entitlement
> SLA Tracking
> Customer History
Upsell/Cross-Sell


  Contact Center
> Skills Based Routing
> Work Force Optimization
> Quality Monitoring
Learning Management System
Voice Self-Service
Survey Management


  Business Consultants
 
 
 

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