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FrontRange Solutions
5675 Gibraltar Drive
Pleasanton, CA 94588
800.776.7889 or 925.398.1800

Solutions:
HEAT Product Suite (IT Service Management)
FrontRange IT Service Management (ITSM)
GoldMine Product Suite (CRM)
Enteo Client Lifecycle Management
Centennial Software Asset Management

Company 360
Revenues:
Installed Base: 150,000+
Employees: 700+
Deployment: OnPremise and Subscription

Customer References
American Stock Exchange
Berwin Leighton Paisner
Center Telecom
Domino’s Pizza
Goodwill Industries
Merz
Milwaukee Public Schools
Netstore
Satelites Mexicanos
Steinway & Sons
Swisscom
Tampa International Airport
The Warehouse Group

John Ragsdale Commentary

FrontRange has the distinction of having the most widely adopted software in service, claiming 130,000+ companies using their GoldMine CRM solution. With popular solutions for both IT service desk (HEAT) and CRM (GoldMine), mid-market focused FrontRange offers a new NT platform for their solutions, and 'standard' and 'enterprise' editions to meet both ends of the SME spectrum. Solid functionality, highly usable interfaces, OnDemand options, and unbeatable prices (including online purchasing), FrontRange deserves a slot on the CRM evaluation list for mid-market members.

Functional Coverage

  eService
Web Collaboration
Proactive Chat
Email Response Management
> Agent Knowledgebase
> Agent Diagnostic Tools
> Customer Knowledgebase
> Customer Self-Service Problem Diagnostic/Self-Healing
> Forums
> Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
> Field Agent Scheduling/Dispatch
Parts Inventory/Logistics Tracking
> Wireless Field Service
  CRM
> Case Management
> Entitlement
> SLA Tracking
> Customer History
Upsell/Cross-Sell


  Contact Center
> Skills Based Routing
> Work Force Optimization
Quality Monitoring
Learning Management System
> Voice Self-Service
> Survey Management


  Business Consultants
 
 
 

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