Company 360 |
| Revenues: |
|
| Installed Base: |
2,000 |
| Employees: |
200 |
| Deployment: |
Both |
Customer References |
| Avon | | Symantec | | ADP Dealer Services | | Cigna | | Nationwide Insurance | | General Electric | | Scholastic | | Tufts Health | | The Southern Company |
|
John Ragsdale Commentary
Syntellect is a great example of a new era of end-to-end customer communication solutions offering ‘best in class’ contact center technology with an option of on premise or hosted deployment. Solutions include speech enabled and touch tone interactive voice response (IVR); a Customer Interaction Management (CIM) module with a universal queue for cross-channel interactions, including support for telephone and IVR, voice mail, email, web chat, web transactions, fax and agent tasks; and full telephony and soft phone controls for intelligent routing, screen pops, click to call and monitoring functions. Connectors for common CRM systems (including Siebel and Salesforce.com) are available, as is a full development toolkit and a professional services team to assist with deployment and integrations to your existing support environment. |
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