Technology Services Industry Association

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LivePerson
462 7th Avenue
New York, NY 10018
212-609-4200

Solutions:

LivePerson Enterprise for Service

Value - Added Service

TSIA Awards

Company 360
Revenues:
Installed Base:	7500+
Employees:	350
Deployment:	SaaS

Customer References

Earthlink

Hewlett-Packard

Microsoft

Qwest

Verizon

John Ragsdale Commentary

Integrating live Web chat, email management, click-to-talk , and knowledge base (self-service) technology, LivePerson's multi-channel communication platform effortlessly manages all online customer interactions. Delivered on demand, the solutions are fully hosted and can be accessed from anywhere: LivePerson’s Operator Console and web-based administration tools provide an ideal combination of flexibility, performance and stability. LivePerson offers solutions for companies of all sizes: LivePerson Pro and LivePerson Contact Center are designed for small and medium sized businesses, while the LivePerson Enterprise Sales and Service modules offer the features and scalability required for larger operations.

Functional Coverage

	eService
	Web Collaboration
>	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
	Case Management
	Entitlement
	SLA Tracking
>	Customer History
>	Upsell/Cross-Sell

	Contact Center
>	Skills Based Routing
>	Work Force Optimization
	Quality Monitoring
	Learning Management System
	Voice Self-Service
	Survey Management

Business Consultants

Solutions:

TSIA Awards

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage