Technology Services Industry Association

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FixYa
1710 Amphlett Blvd. Suite 110
San Mateo, CA 94402
650-212-3300

Solutions:

N/A

Company 360
Revenues:	Privately Held
Installed Base:	12M visitors & members per month
Employees:	Under 50
Deployment:	SaaS

Customer References

Edmunds

Deal Source Direct

Croma Retail

Surecom Solutions

Faucet Direct

John Ragsdale Commentary

Consumer electronics firms have a real challenge: even one support call can eliminate the profit from a sale. FixYa offers a solution to this challenge, partnering with electronics vendors to create a one-stop-support site for customers, with product manuals, user guides, FAQs, and troubleshooting information for more than half a million products. At FixYa’s core is a vibrant community of product experts, with forums in which customers can share product information and post questions. For critical problems, consumers can connect directly with an expert, and a directory of local repair shops is included as well.

Functional Coverage

	eService
>	Web Collaboration
>	Proactive Chat
	Email Response Management
>	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
>	Customer Self-Service Problem Diagnostic/Self-Healing
>	Forums
>	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
>	Case Management
>	Entitlement
>	SLA Tracking
>	Customer History
>	Upsell/Cross-Sell

	Contact Center
	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
	Learning Management System
>	Voice Self-Service
	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage