Technology Services Industry Association

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Three sixty Scheduling
Strelley Hall, Main Street, Stelley
Nottingham, UK NG8 6PE
+44 (0)115 906 1263

Solutions:

Dynamic Scheduling Engine

Company 360
Revenues:
Installed Base:	72
Employees:	32
Deployment:	Both

Customer References

Dycom Inc

Agentek

Metrix

AirVersent

Telsource

Cubic Transportation Services

a&o

John Ragsdale Commentary

Founded in 2002, 360 Scheduling is an expert in mobile workforce scheduling. Their 360 Dynamic Scheduling Engine (DSE) supports the complexities of today’s field service operations with real time decisioning and sophisticated analytics, enabling companies to meet and exceed customer expectations and avoid penalties for missed SLAs. A unique aspect of 360 Scheduling is the deployment model: the DSE is available via Software as a Service (SaaS), making go-live faster and more effective. And, the Web 2.0 platform leverages XML Web Services, so 3rd party integrations are easier to create and highly scalable.

Functional Coverage

	eService
	Web Collaboration
	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
>	Field Agent Scheduling/Dispatch
>	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
	Case Management
	Entitlement
>	SLA Tracking
>	Customer History
>	Upsell/Cross-Sell

	Contact Center
>	Skills Based Routing
>	Work Force Optimization
>	Quality Monitoring
	Learning Management System
	Voice Self-Service
	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage