Company 360 |
| Revenues: |
$309.9 million (2/1/05 to 1/31/06) |
| Installed Base: |
27,100 |
| Employees: |
1807 |
| Deployment: |
SaaS |
Customer References |
| Acorn Systems | | American Medical Response | | Aon Corporation | | Ashland Distribution | | Bandwidth.com | | Bohler-Uddeholm | | CallSource | | Cottingham & Butler | | JLG Industries | | New Jersey Transit | | R.L. Polk & Co. | | VF Imagewear |
|
John Ragsdale Commentary
The original, and still the best known, OnDemand CRM vendor, Salesforce started on the SFA side, but now offers a complete customer service module including some eService components such as a knowledgebase. Focusing initially on the mid-market, Salesforce has begun to capture enterprise deals as their product functionality has expanded. The applications have excellent user interface design, and as a SaaS solution there is little system administration required, with business user controls for configurations and customizations. |
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