Vertical Solutions, Inc. (VSI)
4243 Hunt Road, Suite 201
Cincinnati, OH 45242
+ 1.513.891.7997, +1.800.466.0238
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Solutions: |
| VSI’s PowerHelp Suite offers Service Management Solutions. PowerHelp for: Customer Service | | Field Service | | Mobile Field Solutions | | Sales/Marketing Automation | | On Demand or On Premise. |
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Company 360 |
| Revenues: |
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| Installed Base: |
50 direct customers |
| Employees: |
100 |
| Deployment: |
On Demand & On Premise |
Customer References |
| ABB | | Inc. | | ACCO Brands (GBC) AGFA | | A. O. Smith | | JEOL | | Inc. | | Reynolds & Reynolds | | R Systems |
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John Ragsdale Commentary
Unlike most application suites that offer either customer service or field service, PowerHelp from Vertical Solutions manages the end-to-end customer service chain. PowerHelp for Customer Service supports a multichannel approach to incident management and entitlement, with knowledge management and self-service modules also available. When an onsite visit is required, PowerHelp for Field Service allows organizations to plan, route, track, and dispatch service technicians in any service environment. Vertical Solutions also addresses an emerging requirement for field staff, increased mobility, with support for PocketPC, BlackBerry, and various SmartPhone handheld units. |
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