Attensity Group
2483 East Bayshore Road, Suite 300
Palo Alto, CA 94303
650.433.1700
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Solutions: |
| Attensity Text Analytics Suite | | Voice of Customer (VOC) | | Market Voice | | Claims Analytics | | Fraud Detection | | Warranty and Service Analysis | | E-Service | | eDiscovery | | Information Access | | Knowledge Management | | Content Management |
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Company 360 |
| Revenues: |
N/A |
| Installed Base: |
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| Employees: |
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| Deployment: |
OnPremise, SaaS |
Customer References |
| Arvato | | Airbus | | Apple | | BASF | | BMW | | BOSE | | Charles Schwab | | Delta | | JetBlue | | Lufthansa | | Nokia | | The Hartford Group | | Travelocity | | RBC | | Siemens | | Whirlpool |
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John Ragsdale Commentary
Attensity Group’s Voice of the Customer solution enables companies to drive business value from customer collaboration by transforming unstructured customer feedback into better customer service and products, resulting in increased customer satisfaction and decreased customer churn. Attensity analyzes any unstructured data, including case notes, satisfaction survey comments, forum discussions, email and chat conversations, etc., to gain critical insight into customer sentiment, early warning signs of issues, product innovation and quality, competitive analysis and customer trends. In addition to intelligent analytics and Voice of the Customer, the Attensity Group also offers technology for multi-channel service, self-service, and a full suite of knowledge management tools. |
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