Stone Cobra, Inc.
915 Highland Pointe, Suite 160
Roseville, California 95678
916-797-6272
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Solutions: |
| BlackCRM – World-Class Case Management | | PIIT Viper – ITIL® IT Help Desk | | Salesforce CRM Implementations | | InQuira Implementations | | Kepner-Tregoe Technology Partner | | DB Kay & Associates Technology Partner | | Knowledge Centered Support (KCS) Integrations |
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Company 360 |
| Revenues: |
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| Installed Base: |
50+ |
| Employees: |
>10 |
| Deployment: |
Both |
Customer References |
| Toyota | | Williams-Sonoma | | WaMu | | Albertsons | | Juniper Networks | | Verisign | | Quest Software | | Bank of Dubai | | Serena Software | | American Stores | | Savage Companies | | Nokia |
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John Ragsdale Commentary
As an Expert Alliance Partner, Stone Cobra brings deep expertise in the best practices used by world-class Service & Support Organizations. Stone Cobra unites CRM and Knowledge Management with the practices of Knowledge Centered Support (KCS), KT ResolveSM, and Enterprise 2.0 to provide software products and services that work the way you want your support center to work. Along with extraordinary attention to detail, Stone Cobra demonstrates a clear focus on adoption, productivity, time-to-resolution, time-to-proficiency, collaboration and knowledge sharing. |
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