Technology Services Industry Association

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Fuze Digital Solutions
12819 SE 38th St. #505
Bellevue, WA 98006
Phone: 425-649-1246, Toll Free: 866-631-0188

Solutions:

Fuze Suite

Company 360
Revenues:
Installed Base:	100+
Employees:	8
Deployment:	SaaS, OnPremise

Customer References

19 AAA clubs in North America

Calendars.com

CareerBuilder.com

CyberSource

First Tech Credit Union

Fujitsu

Capcom

Midway

THQ

Lockheed Federal Credit Union

PlayPhone

SonicWall

John Ragsdale Commentary

Fuze Digital Solutions is a SaaS provider of innovative customer service technology. The core Fuze Suite includes a knowledgebase for agents and customers; email and contact management; a full customer satisfaction/feedback management module that includes support for Net Promoter; a rich reporting module; and a toolkit of Web services for integration. Additional add-on modules include Fuze Message Center for 2-way secure communications, Web chat/collaboration, e-Alerts for proactive customer notification, industry-specific knowledge packs, and sophisticated usage analytics.

Functional Coverage

	eService
>	Web Collaboration
>	Proactive Chat
>	Email Response Management
>	Agent Knowledgebase
>	Agent Diagnostic Tools
>	Customer Knowledgebase
>	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
>	Case Management
	Entitlement
>	SLA Tracking
>	Customer History
>	Upsell/Cross-Sell

	Contact Center
>	Skills Based Routing
	Work Force Optimization
>	Quality Monitoring
>	Learning Management System
	Voice Self-Service
	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage