Technology Services Industry Association

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Parature, Inc.
8000 Towers Crescent Dr. Suite 800
Vienna, VA 22182
(703) 564-7758

Solutions:

Customer Support Software Solution

Help Desk Software Solution

Enabling Virtual Support Centers

TSIA Awards

Company 360
Revenues:
Installed Base:	450
Employees:	80
Deployment:	SaaS

Customer References

AMD

Blackboard

Linden Labs

Office Depot

The Weather Channel

Webroot Software

John Ragsdale Commentary

Parature offers an OnDemand customer service suite, including some extras you don’t normally find. As an example, in addition to contact, incident and problem management, Parature offers Web chat, download management, a customizable customer portal, survey creation and distribution, and even a package for launching online customer communities. With roots in a Cornell University project, the Parature platform was designed for the Web from the ground up, leveraging the OnDemand model to provide flexibility in deployment options, including both a professional and an enterprise edition.

Functional Coverage

	eService
	Web Collaboration
>	Proactive Chat
>	Email Response Management
>	Agent Knowledgebase
	Agent Diagnostic Tools
>	Customer Knowledgebase
>	Customer Self-Service Problem Diagnostic/Self-Healing
>	Forums
	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
>	Case Management
	Entitlement
>	SLA Tracking
>	Customer History
	Upsell/Cross-Sell

	Contact Center
>	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
	Learning Management System
	Voice Self-Service
>	Survey Management

Business Consultants

Solutions:

TSIA Awards

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage