Technology Services Industry Association

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Visible Technologies
401 2nd Avenue South Suite 101
Seattle, WA 98104
(206) 838-1188

Solutions:

Brand Monitoring - TruCast

Reputation Management - TruView

Company 360
Revenues:	$1M+
Installed Base:	20
Employees:	50+
Deployment:	Both

Customer References

Contact directly for further details

John Ragsdale Commentary

Visible Technology offers the single coolest Web 2.0 application I have seen to date: TruCast, which analyzes blog postings from all over the globe that discuss your products and services, automatically identifies who the bloggers/posters are, graphically shows relationships between bloggers so you know their sphere of influence, and rates postings as positive or negative to help pinpoint where action is required. While marketing will use tools like TruCast for overall brand awareness, support management can leverage this technology to identify disgruntled customers, find experts for collaboration, and identify new content sources.

Functional Coverage

	eService
>	Web Collaboration
>	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
>	Case Management
	Entitlement
	SLA Tracking
>	Customer History
>	Upsell/Cross-Sell

	Contact Center
	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
	Learning Management System
	Voice Self-Service
>	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage