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Epicor
18200 Von Karman
Irvine, CA 92612
(800) 999-1809

Solutions:

Epicor for Service Enterprises
Epicor IT Service Management

Company 360

Revenues: $290 million (FY 2005)
Installed Base: 20,000
Employees: 2000
Deployment: On premise

Customer References

Metastorm
Skanska USA
Pharsight
Tyler Technologies
Stryker Endoscopy
Merkle
Datatel Inc
PCT Engineering

John Ragsdale Commentary

Epicor offers a full suite of enterprise applications, including CRM, ERP, HR, Supply Chain, and even IT help desk. Many of us old timers remember Epicor from their roots as Platinum Software, meaning the company’s Microsoft compliant software targeting mid-size enterprises has been around for more than 20 years—predating many of their competitors. With the acquisition of Clientele in 1999, Epicor added CRM to the product family, and they continue to sell CRM as a separate module, or as part of a fully integrated enterprise suite of applications. With their long time focus on making complex applications easy to maintain and use, you will find highly usable applications with clean, intuitive user interfaces, and MS-inspired administration tools offering low cost of ownership.

Functional Coverage

  eService
> Web Collaboration
> Proactive Chat
> Email Response Management
> Agent Knowledgebase
> Agent Diagnostic Tools
> Customer Knowledgebase
> Customer Self-Service Problem Diagnostic/Self-Healing
> Forums
> Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
Field Agent Scheduling/Dispatch
Parts Inventory/Logistics Tracking
Wireless Field Service
  CRM
> Case Management
> Entitlement
> SLA Tracking
> Customer History
> Upsell/Cross-Sell


  Contact Center
Skills Based Routing
Work Force Optimization
Quality Monitoring
Learning Management System
Voice Self-Service
Survey Management


  Business Consultants
 
 
 

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