TSIA | Technology Services Industry Association

The Services Technology Buyer's Guide is the premiere resource for services organizations looking for best-in-breed information on the latest products and services available to run their services operations.

Please complete this form to submit your listing for inclusion in the Services Technology Buyers Guide. Your listing is included at no charge when you contract for your annual TSIA Partner Agreement.

* Required

* Company Name:

* Contact Name:

* Contact Title:

* Contact Phone:

* Contact Email:

Please list the following information that you would like included in the Buyer's Guide:

* Company Address:

* City:

* State/Country:

* Zip:

* Company Phone:

*Company Website:

* Products/Solutions
(12 Maximum - Please enter all products separated
by a comma - max characters is 245):

* Number of Customers
(please list number of customer accounts, not implementations):

* Deployments Options
(Saas/cloud or OnPremise)
(If both,please list as Saas/cloud and OnPremise):

* Example Customers
(12 maximum - Please separate with a comma - max characters is 245):

Functional Coverage Map

TSIA research tracks the following functional coverage categories which are also reflected in the Buyers Guide and Solutions Heatmap. Please select the functional coverage areas for which you have available products and services.

eService

Contact Center

Web Collaboration

Skills Based Routing

Proactive Chat

Work Force Optimization

Email Response Management

Quality Monitoring

Agent Knowledgebase

Learning Management System

Agent Diagnostic Tools

Voice Self-Service

Customer Knowledgbase

Survey Management

Customer Self-Service Problem Diagnostic/
Self-Healing

Forums

Field Service

Remote Control/Remote Diagnostics/Self-Healing

Field Agent Scheduling/Dispatch

Parts Inventory/Logistics Tracking

Wireless Field Service

CRM

Case Management

Business Consultants

Entitlement

SLA Tracking

Customer History

Upsell/Cross-Sell