RECOGNIZE
The Organizational Development Program Recognition module benchmarks your company’s performance in operational process and customer satisfaction against the best practices of support organizations. The certifications that can result from the Organizational Development Program are the highest form of recognition available in the industry and provide credible and independent acknowledgement that excites employees and executives and impresses customers and prospects. Credible recognition allows organizations to defend support prices and margins against increasing price pressures. Customers have demonstrated that they prefer to purchase from organizations that they can count on for excellent support once the sale is made. Achievement in the TSIA certification programs identified below differentiates your organization from the competition in ways that are known to be important to customers.
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J.D. Power and Associates Certified Technology Service & Support (CTSS): The ultimate in certification, this program adds comprehensive third-party surveys to the Excellence in Service Operations audits, allowing you to take advantage of the J.D. Power and Associates world-class brand. |
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TSIA Excellence in Service Operations: Support enterprise certification that comprehensively audits all support delivery methods and key operations. |
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TSIA Rated Outstanding: Based on the Excellence in Service Operations criteria, this certification allows for a single, location- or module-specific certification. |
