TSIA In the News
InQuira Puts Its Knowledge Solutions in the Cloud
DestinationCRM: March 2010
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
The 2010 CRM Service Awards: Service Leaders -- Web Self-Service
DestinationCRM: March 2010
Little more than a buzzword a year ago, social media is now changing how customers help themselves.
suite101.com: Feb 25, 2010
Major players in the Products arena have been buying big players of the services sector. What is the effect of this merger in the long run?