Speaker Services
Overview
Whether you need to add technology services content to a high-level executive briefing or as a keynote for an industry event, the best minds in technology services are available through TSIA. Any of the topics in the TSIA Knowledgebase can be explored and illuminated with a custom presentation to meet your specific needs.
Consider adding a TSIA presentation to your next industry event, customer event, training event, or Webcast. Our Speaker Services can be contracted for delivery either onsite or online.
Example Presentations
- Keynote presentation at your customer conference about trends in technology services.
- Research presentation about our latest findings in any area of interest.
- Thought-leadership presentation to your company’s user group or industry association.
- State-of-the-practice presentation to your executive team or board of directors, reviewing the latest trends in technology services.
- Lead-in presentation during a prospect Webcast to introduce your new solution offering.
TSIA Executive Speakers
J.B. Wood
J.B. Wood is president and CEO of TSIA. Spearheading a broad agenda of vital strategic initiatives as the service and support industry enters the 21st century, Wood is particularly interested in programs that enhance the practical value of the association for member companies by educating executives on ways to heighten efficiencies, customer brand loyalty, and overall return on investment. He spends a considerable amount of his time on advocacy issues, helping build awareness of the vital role that service and support plays across a growing spectrum of both business-to-business and consumer product categories.
Wood is a co-founder, along with IBM and Oracle, of the Service Research & Innovation Institute (SRII). He is a frequent speaker at key industry events and has been quoted in Fortune, BusinessWeek, The New York Times, CNET, Computerworld, and CRM Magazine, among others. Over the course of his career, Wood has counseled hundreds of leading companies including Cisco, Microsoft, Oracle, and IBM, on leveraging quantitative, verifiable metrics to improving products and services through a more concise understanding of their customer bases. Wood co-founded InsightExpress, which pioneered use of the Internet in market research applications, and was president and CEO of Prognostics, one of the largest customer research and consulting companies in the IT industry.
Wood is author of the recently published book Complexity Avalanche, which offers an innovative new approach for companies in IT, consumer electronics, office products, medical technology, and other complex technology markets to better map their services portfolio to their customers’ true need: getting value from the product.
Thomas Lah
Thomas Lah is the executive director of TSIA. Previously he co-founded and served as the executive director for the Technology Professional Services Association (TPSA). Since 1996, Lah has helped a broad range of companies establish or improve their professional services organizations. Prior to TPSA, as founder and principal of Thomas Lah, Ltd. he became known worldwide for his incisive analysis, strategic thinking, and creative solutions. His books include Mastering Professional Services (2005), Building Professional Services: The Sirens' Song (2002), and, recently, Bridging the Services Chasm (2009). Mastering Professional Services is the first complete guide to designing a viable services strategy that complements a broader company portfolio. Building Professional Services: The Sirens' Song has been adopted by technology companies throughout the world, including China's Lenovo, which acquired IBM's PC business in early 2005.
In 2004, Lah was invited to Zhejiang University in China to lecture on the topic of building professional services. In his earlier career, he was director of solutions engineering at Silicon Graphics. Previously, he worked with several other companies in related roles, including director of solutions engineering, business development director, regional sales director, and senior IT development manager. He received an undergraduate degree in information systems and holds an MBA from the Fisher College of Business at The Ohio State University.
John Ragsdale
John Ragsdale is the vice president of technology research for TSIA. Previously he served as the vice president of technology research for AFSMI, SSPA, and TPSA. Ragsdale's area of expertise is in creating strategies for improving the overall customer experience and services operation through technology. Ragsdale drives TSIA's highly regarded technology research agenda, delivering insightful thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies.
Prior to joining SSPA, Ragsdale spent over six years at Forrester Research as vice president and research director. During his career, Ragsdale has held product management and marketing positions at various service and support technology vendors, including Clarify, AnswerSystems, Platinum Technologies, and Nortel Networks. He has been involved in customer service throughout his career, including over 10 years managing both the internal and external customer support organizations at J.C. Penney, before moving to the Silicon Valley in the mid-90s.
With his in-depth industry analysis experiences, Ragsdale maintains an extensive understanding of the technology and vendor landscape for services. He leverages those insights to help guide TSIA members in making informed technology, business, and investment decisions.
Enhance Your Speaker Lineup
Today!
To learn more or arrange for our Speaker Services, contact Lydia Zaffini, or e-mail us.