HP Software Support - Expect Excellence
HP Software Support Achieves Highest Industry Support Operations Standards
The HP Software Support organization has achieved TSIA Rated Outstanding Assisted Support North America certification, from the Technology Services Industry Association ( TSIA), the leading association for technology services. This certification recognizes that HP Software meets the highest industry support operations standards in delivering phone and web support cases for customers in North America. Customers can purchase HP Software products with confidence knowing that HP meets the highest industry support standards.
Who is TSIA?
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. Click here to learn more about TSIA.
What does “TSIA Rated Outstanding” certification mean for HP Software?
"To achieve certification, HP Software Support had to meet or exceed over 125 best practices criteria developed by TSIA and validated by 50 leading technology companies. In addition, they passed a rigorous onsite audit conducted by service executives with more than 20 years experience,” said Tom Pridham, VP & GM TSIA. “When customers see the TSIA Rated Outstanding logo, they can be confident that HP has the necessary people, processes and technology in place to provide quality support to phone and web customers in North America.”