HP Personal Systems Group Recognized for Excellence in Service Operations for the Second Year in Asia Pacific and Japan
HP Personal Systems Group (PSG) Asia Pacific and Japan has been certified for Excellence in Service Operations by the Technology Services Industry Association (TSIA) for the second year in a row for its commercial PC portfolio.
HP received this recognition for providing superior technical support and service operations for its business notebook and desktop PCs in Asia Pacific and Japan (APJ). HP is the only PC manufacturer in the region to be TSIA Excellence in Service Operations certified for two consecutive years.
This year’s surveillance audit was conducted remotely and targeted a set of criteria within HP’s Core, Assisted Support and Depot Repair operational practices. The surveillance audit process was conducted by seasoned service executives with more than 20 years of experience. Several of HP’s practices received special recognition from the auditors
“HP remains committed to delivering world class service to its customers and to improving its product quality,” said Karthikeyan Srinivasan, Vice President, Customer Experience & Warranty Services, HP Personal Systems Group, Asia Pacific and Japan. “This is a testimony of our continued commitment to putting customers first, and to sustaining and improving product quality and service excellence.”
“As the only PC business in the region to achieve TSIA ESO certification two consecutive years, HP is to be commended for its ongoing commitment to support for its commercial customers in Asia Pacific and Japan”, added Joanne Weigel, Senior Director, Technology Services Industry Association.
About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world. More information about HP (NYSE: HPQ) is available at http://www.hp.com.
About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. Click here to learn more about TSIA.