For The Second Consecutive Year HP EMEA Is Recognized for Excellence in Service Operations
First PC manufacturer in EMEA to win coveted industry recognition in 2011
GENEVA, Switzerland, Sept. 29, 2011 – HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services for personal computers and printers in Europe, Middle East and Africa. This marks the second consecutive year HP has earned recognition for its customer support, including both PC’s and printers.
“Our focus is not only on providing exceptional support, but putting customers first and getting it right on time, the first time, every time.” said Gilbert Rossi, Vice President, Personal Systems Group, Customer Services, HP Europe, Middle East and Africa. “This certification means HP customers can purchase PC’s and printers with the confidence that HP is committed to not only stand behind our products, but to stand by our customers.”
This coveted third-party industry recognition includes a comprehensive evaluation of customer-centric phone, repair and web service operations. Auditors from TSIA compared HP support operations against nearly 300 industry best practices, including executive commitment, talent management, support tools and technology, and operation metrics – plus such core components as strategy, marketing, assisted and unassisted support, and repair. “We are very proud of this recognition of HP’s continued efforts to provide the best support to our customers” said Joan Cañigueral, Vice President Imaging and Printing Group, Customer Support, HP Europe, Middle East and Africa.
“HP is clearly committed to strive for excellence; it was apparent during the audit process and in the results HP achieved,” said Thomas W. Pridham, vice president and general manager, Organizational Development Services, TSIA. “We recognize that Excellence in Service Operations certification is an extra effort that HP makes in delivering on its commitment to customers.”
TSIA auditors also closely reviewed HP management policies and procedures, and a panel of seasoned service executives with more than 20 years of experience conducted rigorous onsite surveillance audits before making a decision. Given that service and support are chief among both commercial and consumer needs when purchasing computers and peripherals, the award underscores HP’s ongoing commitment to delivering the best customer experience possible.
About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. TSIA brings the technology services industry together. We keep business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. For more information see www.tsia.com.
About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world. More information about HP (NYSE: HPQ) is available at http://www.hp.com.
Editorial Contact
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David Hallisey, HP |
Charmaine Chan |
Hewlett-Packard GmbH |
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