Press Releases
TSIA 2012 Spring STAR Awards Nominations Now Being Accepted
SAN DIEGO, CA, November 10, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that it is now accepting nominations through December 21, 2011, for its Spring 2012 STAR Awards program.
TSIA Conducts Education Services Global Pricing Survey
SAN DIEGO, CA, November 10, 2011 – The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has concluded the first phase of its first annual Education Services Global Pricing Survey. Conducted over a six-week period in April and May of this year, the survey is providing an in-depth look at pricing practices, policies, and actual fees for education services offerings—for both customers and partners—in over 15 countries around the world.
TSW 2011 Las Vegas Redefines the Future of Technology Services
LAS VEGAS, NV, and SAN DIEGO, CA, October 28, 2011 – Technology Services World 2011 Las Vegas concluded Wednesday, having drawn a record-breaking 1,000 attendees representing more than 270 companies from 25 countries. The event, hosted by the Technology Services Industry Association (TSIA), focused on the industry’s hottest topics, including cloud computing, social media, value-added services, service revenue generation, and the newly introduced Consumption Economics.
Call for Speakers Opens for Technology Services World 2012 Silicon Valley
LAS VEGAS, NV and SAN DIEGO, CA, October 27, 2011 – As a record-breaking Technology Services World (TSW) 2011 Las Vegas came to a successful conclusion yesterday, the Call for Speakers opened for Technology Services World 2012 Silicon Valley. Hosted by the Technology Services Industry Association (TSIA), the leading association of the technology services and support industry, the Technology Services World spring and fall conferences are renowned as the preeminent sources of learning and peer networking for service and support professionals.
Convergys, Kopin, and The Verghis Group Named Winners of TSIA’s Recognized Innovator Awards
LAS VEGAS, NV, and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA) honored Convergys, Kopin, and The Verghis Group as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Las Vegas, Nevada.
LAS VEGAS, NV, and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the winners of the Fall 2011 STAR Awards today at theTechnology Services World (TSW) conference being held in Las Vegas, Nevada.
LAS VEGAS, NV and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced at today’s closing ceremonies of the Technology Services World 2011 Las Vegas conference that Altitude Software, Callidus Software, Cisco, Corptax, Datacert, Flexera Software, and TeleTracking Technologies have been certified as Support Staff Excellence Centers.
NCR’s Ruth Fornell Keynotes Women in Services Event at Technology Services World 2011 Las Vegas
LAS VEGAS, NV, AND SAN DIEGO, CA, October 26, 2011 – Ruth Fornell, vice president of professional and software support services for NCR Corporation was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World (TSW) 2011 Las Vegas last night. Hosted by the Technology Services Industry Association (TSIA), TSW is the preeminent source of learning and peer networking in the services industry.
TSIA Announces Organizational Development Program for Professional Services Organizations
LAS VEGAS, NV and SAN DIEGO, CA, October 26, 2011 – The Technology Services Industry Association (TSIA) today announced that it has launched an Organizational Development Program for Professional Services. The announcement was made at Technology Services World 2011 Las Vegas by TSIA executive director Thomas Lah and TSIA senior vice president of organizational development services, Tom Pridham.
“Services Finance” Spotlighted at Technology Services World 2011 Las Vegas
LAS VEGAS, NV and SAN DIEGO, CA, October 25, 2011 – Services finance was one of the top subjects of interest today at Technology Services World (TSW) 2011 Las Vegas, where an exclusive TSW conference track addressed services finance-related issues critical to today’s technology services professionals, including important new accounting rules that are impacting technology services businesses.
TSIA Announces New Service Discipline at Technology Services World 2011 Las Vegas
LAS VEGAS, NV and SAN DIEGO, CA, October 25, 2011 – The Technology Services Industry Association (TSIA) today debuted its latest service discipline, Service Revenue Generation (SRG), at Technology Services World (TSW) 2011 Las Vegas. Joining the Education, Field, Professional, and Support services disciplines, Service Revenue Generation is the first that cuts horizontally across the traditional technology services disciplines.
LAS VEGAS, NV, AND SAN DIEGO, CA, October 25, 2011 – A new age of tech is coming and Consumption Economics: The New Rules of Tech is the guidebook that will enable services organizations to navigate the significant shift in the technology industry caused by cloud and managed services. Released yesterday at Technology Services World 2011 Las Vegas, the much-anticipated, groundbreaking book made its exclusive debut to a record-breaking gathering of top-level industry professionals.
LAS VEGAS, NV, AND SAN DIEGO, CA, October 25, 2011 – Technology Services World (TSW) 2011 opened in Las Vegas yesterday with an Innovation Tour of the TSW | EXPO, two groundbreaking keynote presentations, and eight popular TSIA Power Hour sessions covering the latest industry research and trends in the disciplines of education, field, professional, and support services as well as TSIA’s newly introduced service revenue generation discipline.
New Research Uncovers How Cloud Is Impacting Professional Services
LAS VEGAS, NV, AND SANTA CLARA, CA, October 24, 2011 – The Technology Services Industry Association (TSIA) today released preliminary results from its recently conducted benchmark study on the impact of cloud computing on technology professional services.
New Research Uncovers Social Media Leading Trends and Best Practices
LAS VEGAS, NV, AND SANTA CLARA, CA, October 24, 2011 – The Technology Services Industry Association (TSIA) today released results from its 2011–2012 Social Media Survey. Now in its third year, the survey leveraged data collected from member inquiries, the TSIA Social Media Community of Interest, as well as primary and secondary research.
Professional Development Courses Kick-Start the Learning at Technology Services World 2011 Las Vegas
LAS VEGAS, NV, AND SANTA CLARA, CA, October 24, 2011 – Six pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Las Vegas. TSW, being held October 24-26, is the industry’s premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomena as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.
LAS VEGAS, NV, and SAN DIEGO, CA, October 24, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Convergys, DB Kay & Associates, Kopin, Stone Cobra, Sykes Enterprises, and The Verghis Group have been named as finalists for the fall 2011 Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Las Vegas, Nevada.
SAN DIEGO, CA, October 12, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced two unique conference track sessions wherein leading technology solutions providers will share their insights and lessons learned with the global technology services community. Taking place October 24-26, Technology Services World (TSW) 2011 Las Vegas will bring top services industry experts together under one roof at the The Mirage to learn, collaborate, and share business experiences.
Services Industry Veteran Julia Stegman Joins TSIA Research Team
SAN DIEGO, CA, October 3, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that former HP and Sage Software executive Julia Stegman has joined the TSIA team. She will serve as a vice president of research and will lead TSIA’s efforts in industry benchmarking, research, and thought leadership in the area of Service Revenue Generation.
SAN DIEGO, CA, October 3, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is hosting a Technology Services World (TSW) Las Vegas conference track dedicated to topics related to services finance, including important new accounting rules that are impacting technology services businesses. TSW Las Vegas is the premier conference event for technology services professionals and takes place October 24-26 at The Mirage Resort.
TSIA Research Issues New Report on Benchmarking Technology Professional Services
SAN DIEGO, CA, September 14, 2011 – The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has issued a new report titled “Benchmarking Technology Professional Services: How to Use Industry Data to Improve Your Business,” authored by Bo Di Muccio, PhD, TSIA’s vice president of professional services research and advisory services.
For The Second Consecutive Year HP EMEA Is Recognized for Excellence in Service Operations
GENEVA, Switzerland, Sept. 29, 2011 – HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services for personal computers and printers in Europe, Middle East and Africa. This marks the second consecutive year HP has earned recognition for its customer support, including both PC’s and printers.
SAN DIEGO, CA, September 27, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, will bring the world’s top services industry experts together under one roof this year at Technology Services World (TSW) 2011 Las Vegas, being held at The Mirage Resort. Taking place October 24-26 with the theme of “Future-Proof Your Services Business,” TSW 2011 Las Vegas is the premier conference event for technology services professionals, with the brightest minds and top decision makers in the market space coming together for three days of high-impact learning and discussions.
TSIA Launches Partner Advisory Board with 15 Founding Members
SAN DIEGO, CA, September 12, 2011 –The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has established the TSIA Partner Advisory Board, with 15 founding members from leading organizations in the technology services industry.
The New Rules of Tech Revealed in Groundbreaking New Book
SAN DIEGO, CA, September 6, 2011 – The Technology Services Industry Association (TSIA), one of the tech industry’s largest trade associations, announced a new book based on its work with over 100 leading companies that are moving into new cloud and managed services. Titled Consumption Economics: The New Rules of Tech, authors J.B. Wood, CEO, TSIA; Todd Hewlin, managing director, TCG Advisors; and Thomas Lah, executive director, TSIA, assert that the true disruption of these big trends won’t be felt in a tech company’s product line—the true threat is to their business model.
Industry Veteran Sally Foster Joins TSIA Research Team
SAN DIEGO, CA, September 6, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that former IBM executive Sally Foster has joined the TSIA team. She will serve as a vice president of research and will lead TSIA’s efforts in industry benchmarking, research, and thought leadership in the areas of support and field services.
TSIA’s “Women in Services” Group Announces TSW Pre-Conference Professional Development Course
SAN DIEGO, CA, July 22, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced a Technology Services World Las Vegas pre-conference Professional Development Course hosted by TSIA’s “Women in Services” group. The session, titled “Getting to the Top: Strategies for Career Success,” will take place October 24, with course leader Kathryn Ullrich, founder and president of Kathryn Ullrich Associates and associate director of Alumni Career Services at UCLA Anderson School of Management.
TSIA Releases Service Spare Parts Update 2011
SAN DIEGO, CA, July 22, 2011 –The Technology Services Industry Association (TSIA)—the leading association for today’s technology services organizations—has concluded its Service Spare Parts Survey, with findings issued in a just-released report titled “Spare Parts Update 2011.” The survey was conducted between Q4 2010 and Q1 2011, with research into today’s spare parts issues and practices.
TSIA Now Accepting Submissions for Fall 2011 Recognized Innovator Awards
SAN DIEGO, June 30, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is now accepting submissions for its Fall 2011 Recognized Innovator Awards, to be presented at Technology Services World Las Vegas, taking place October 24-26. Submissions will be accepted through August 26.
TSIA Announces Conference Agenda for Technology Services World 2011 Las Vegas
SAN DIEGO, CA, June 30, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the agenda for its annual Technology Services World Las Vegas (TSW LV) conference, being held October 24-26, 2011 at The Mirage Resort. This year’s conference theme is “Future-Proof Your Services Business.”
TSIA Research Delves into the Changing Practices in Revenue Recognition
SAN DIEGO, June 28, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is researching the latest best practices and trends on the topic of revenue recognition and VSOE in the professional services arena. TSIA Research shared some of its findings recently at the Spring 2011 Technology Services World (TSW) conference in Santa Clara.
TSIA Launches 2011 Study into Technology Professional Services Market Rates
SAN DIEGO, June 13, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has launched its 2011 benchmark survey on "PS Market Rates"—the association's fifth annual major study to date on the subject of technology professional services (TPS) billable rates. In addition to rate data across a broad range of TPS positions and levels, delivery types, and countries, the study also includes the collection and analysis of company and TPS profile data, as well as pricing strategy and policies.
Allscripts, Cardinal Health, Vertex, and Vital Images Newly Enlist in TSIA Service Disciplines
SAN DIEGO, CA, June 9, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces eight new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
TSW 2011 Silicon Valley Reshapes the Future of Technology Services
SAN DIEGO and SANTA CLARA, Calif., May 5, 2011 – Technology Services World 2011 Silicon Valley concluded on Wednesday, having drawn an impressive 725 attendees. The event, hosted by TSIA, focused on today’s hottest topics, including cloud computing, social media, value-added services, services revenue generation, and how to be a successful change agent in a product-centric company.
SAN DIEGO and SANTA CLARA, CA, May 4, 2011 – The Technology Services Industry Association (TSIA) honored Avaya, Cisco, HP Consumer IPG/PSG APJ Region, HP Commercial PSG EMEA Region, Riverbed, Taleo, and Xerox today as the most recent companies to successfully achieve certification in the association’s Organizational Development Program. The recognition took place at the Technology Services World conference in Santa Clara.
Call for Speakers Opens for Technology Services World 2011 Las Vegas
SAN DIEGO and SANTA CLARA, Calif., May 4, 2011 – As Technology Services World (TSW) 2011 Silicon Valley came to a successful conclusion today, the Call for Speakers opened for the much-anticipated fall event—Technology Services World 2011 Las Vegas. Hosted by TSIA, the leading association of the technology services and support industry, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.
SAN DIEGO and SANTA CLARA, Calif., May 4, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, today announced Hubcase, Philips Healthcare, and ServiceMax as winners of the 2011 TSIA Vision Award at the Technology Services World (TSW) conference in Santa Clara, California. Finalists included Media Roost, MicroStrategy, Moxie Software, Reciprocity, and Teradata.
SAN DIEGO and SANTA CLARA, May 4, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Datacert, Datatel, Mako Surgical, and Riverbed Technology have been named winners of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Santa Clara, California.
SAN DIEGO and SANTA CLARA, May 4, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the winners of the Spring 2011 STAR Awards today at the Technology Services World (TSW) conference being held in Santa Clara, California.
IGLOO, InQuira, and LivePerson Named Winners of TSIA's Recognized Innovator Awards
SAN DIEGO and SANTA CLARA, May 4, 2011 – The Technology Services Industry Association (TSIA) honored IGLOO, InQuira, and LivePerson as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Santa Clara, California.
SAN DIEGO and SANTA CLARA, Calif., May 4, 2010 – EMC vice president of Customer Support Services Mary Cay Kosten was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2011 Silicon Valley last night. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.
SAN DIEGO AND SANTA CLARA, Calif., May 2, 2011 – Technology Services World 2011 opened in Silicon Valley today with an Innovation Tour of the TSW | EXPO, two powerful keynote presentations, and the much-anticipated TSIA Power Hour sessions covering the latest industry research and trends.
SAN DIEGO AND SANTA CLARA, Calif., May 2, 2011 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Silicon Valley. TSW, being held May 2-4, is the industry’s premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomena as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.
SAN DIEGO, CA, May 2, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that CitrixOnline, Coveo, IGLOO, InQuira, and LivePerson have been named as finalists for the spring Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Santa Clara, California.
TSIA Welcomes Siemens Enterprise Communications to Its Membership Community
SAN DIEGO, CA, April 19, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Siemens Enterprise Communications has joined TSIA as a member of its Field Services, Professional Services, and Support Services disciplines. TSIA’s service disciplines are the driving forces of today’s technology services industry, and where the association focuses much of its research, programming, services, and thought leadership.
Technology Innovation Drives Conference Program for Technology Services World 2011 Silicon Valley
SAN DIEGO, CA, April 18, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced a technology-rich program for Technology Services World (TSW) 2011 Silicon Valley. TSW is hosted by TSIA and takes place May 2-4 at the Santa Clara Convention Center, this year with a major focus on the technology products and services required to deliver service success.
SAN DIEGO, CA, April 8, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced two unique conference track sessions wherein technology solutions providers will take the stage and share their insights and lessons learned with the global technology services community. Taking place May 2-4, Technology Services World (TSW) 2011 Silicon Valley will bring top services industry experts together under one roof at the Santa Clara Convention Center to learn, collaborate, and share business experiences.
Technology Services Europe 2011 Answers Challenges Faced by European-Based Services Professionals
SAN DIEGO, CA, April 8, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced the conclusion of its Technology Services Europe (TSE) 2011 conference, held April 7-8 in Berlin, Germany. Co-presented by TSIA and CFSM International, the TSE event revealed current trends, challenges, and opportunities in the European marketplace—issues such as driving product adoption, delivering services in a consumption-based product delivery model (e.g., cloud and SaaS), and effectively leveraging social media in service operations.
SAN DIEGO, CA, March 24, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 13 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
Select Technology Services World Sessions to Focus Exclusively on Education Services Discipline
SAN DIEGO, CA, March 22, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced several Technology Services World 2011 Silicon Valley (TSW SV) education sessions dedicated to the education services discipline. TSW is the leading technology services industry conference in the U.S. Held twice a year, once in the spring and once in the fall, this year’s spring event takes place at the Santa Clara Convention Center May 2-4.
SAN DIEGO, CA, March 21, 2011 –The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Ruth Fornell, vice president of professional and software support services for NCR Corporation, will keynote the Women in Services (WIS) networking dinner at Technology Services World 2011 Silicon Valley (TSW SV) on Tuesday, May 3. The conference, hosted by TSIA, will take place May 2-4 at the Santa Clara Convention Center.
Select Technology Services World Sessions to Focus Exclusively on Field Services Discipline
SAN DIEGO, CA, March 17, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced several Technology Services World 2011 Silicon Valley (TSW SV) education sessions dedicated to the field services discipline. TSW is the leading technology services industry conference in the U.S. Held twice a year, once in the spring and once in the fall, this year’s spring event takes place at the Santa Clara Convention Center May 2-4.
SAN DIEGO, CA, March 16, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced the lineup for its popular pre-conference Professional Development Courses, to be held Monday, May 2, at Technology Services World 2011 Silicon Valley (TSW SV).
TSIA Delivers First Education Services Benchmark Survey; Results Prove Invaluable to Participants
SAN DIEGO, CA, March 15, 2011 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, has introduced its new Education Services Benchmark Survey—the most comprehensive source for education services managers seeking a comparative scorecard of their business performance. The survey, run continuously and open to member companies who have subscribed to TSIA’s Education Services discipline, sets a new standard in benchmarking for education services operations.
TSIA Announces Robust 2011 Research Agenda Addressing Services Organizations’ Most Critical Issues
SAN DIEGO, CA, February 22, 2011 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—released a new report detailing what’s on the horizon for technology services organizations in 2011. The report, titled “TSIA Research Agenda: 2011,” discusses key trends that will impact the technology industry this year, how those trends are impacting technology services, and an overview of TSIA’s newly focused research agenda aligned with the critical issues facing services organizations.
SAN DIEGO, CA, February 22, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 23 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
TSIA Announces World-Class Keynote Lineup for Technology Services World 2011 Silicon Valley
SAN DIEGO, CA, February 10, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced a world-class keynote lineup for the upcoming Technology Services World Silicon Valley (TSW SV) conference, being held May 2-4, 2011 at the Santa Clara Convention Center. The below presenters will engage and inspire conference attendees and provide definitive answers to today’s toughest services challenges.
SAN DIEGO, CA, February 8, 2011 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the continued growth of two of its key partner programs—the Expert Alliance Partner (EAP) and Services Expert Alliance (SEA) programs—with 24 participants presently engaged.
Rochester, N.Y., Feb. 3, 2011 –For the fifth consecutive year, J.D. Power and Associates recognized Xerox Corporation (NYSE:XRX) for providing "An Outstanding Customer Service Experience.” The certification for Excellence in Technology Service and Support is one of the customer service industry’s most prestigious recognitions.
Technology Services Industry Association Announces Conference Agenda for
Technology Services World 2011 Silicon Valley
SAN
DIEGO, CA, January 12, 2011 – The
Technology
Services Industry Association (TSIA), the leading association for today’s technology
services organizations, announced the agenda for its annual Technology
Services World Silicon Valley (TSW SV) conference, being held May 2-4, 2011 at the Santa
Clara Convention Center.
TSIA to Host Webcast on the Economic Impact of Education Services
SAN DIEGO, December 22, 2010 – On January 13, 2011, the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, will present a webcast event on the key topic of “Understanding the Economic Impact of Education Services.” Maria Manning-Chapman, senior research director of education services for TSIA, will host this interactive Web event, which is vital to any organization in the business of technology services.
Technology Services Industry Association (TSIA) Introduces Four-Part Research Series on Social Media
SAN DIEGO, December 10, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has announced a new four-part TSIA research series titled “Social Media 2011—The Guide for Technology Services.” This much-anticipated research, authored by Shawn Santos, TSIA director of programs and community, includes input from 850 survey respondents, 14 industry practitioners, and a full data set from the 2010 TSIA Social Media Survey.
SAN DIEGO, CA, December 10, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 18 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
TSIA Announces New Recognition Award for Technology Services Marketing
SAN DIEGO, CA, November 17, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has inaugurated a new STAR Awards category—Innovation in Marketing Value-Added Services (VAS). The award, recognizing leading-edge performance in marketing product adoption services, will be presented for the first time at TSIA’s spring Technology Services World conference being held May 2-4, 2011, in Santa Clara, California.
TSIA Inaugurates New Recognition for Excellence in Technology Field Services
SAN DIEGO, CA, November 17, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has announced two new STAR Awards in the discipline of technology field services: Excellence in Service Spare Parts Management, and Excellence in Remote Diagnostics for Hardware Service. The new awards will be presented for the first time at TSIA’s spring Technology Services World (TSW) conference being held May 2-4, 2011, in Santa Clara, California.
SAN DIEGO, CA, October 29, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—held its fall Technology Services World (TSW) Las Vegas event at The Mirage Resort on October 18-20, during which a key panel session outlined the crucial role that technical support best practices play both in operational efficiency, and in customer satisfaction and realized value.
Cisco, HP, Schlumberger, and Vital Images Honored for Support Operations Excellence
LAS VEGAS, NV, October 20, 2010 – The Technology Services Industry Association (TSIA) honored Cisco, HP, Schlumberger Information Solutions, and Vital Images today as the most recent companies to successfully achieve certification in the association’s Organizational Development Program. The recognition took place at the Technology Services World conference in Las Vegas.
LAS VEGAS, NV & SAN DIEGO, CA, October 22, 2010 – In his opening keynote at Technology Services World 2010 Las Vegas, October 18–20, TSIA executive director Thomas Lah outlined six change management tactics services organizations can pursue to help drive “services transformation” within their companies. One key tactic is to focus on “bright spots,” which is the practice of focusing on what a company has done that has resulted in some type of success.
Call for Speakers Opens for Technology Services World 2011 Silicon Valley
LAS VEGAS, NV and SAN DIEGO, CA, October 20, 2010 – As Technology Services World (TSW) 2010 Las Vegas came to a successful conclusion today, the Call for Speakers opened for the much-anticipated spring event, Technology Services World 2011 Silicon Valley. Hosted by TSIA, the leading association of the technology services and support industry, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.
LAS VEGAS, NV, October 20, 2010 – The Technology Services Industry Association (TSIA) announced that Altitude Software, CorpTax, Motorola Mobility, RL Solutions, and TeleTracking Technologies have been named winners of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Las Vegas.
LAS VEGAS, October 20, 2010 – The Technology Services Industry Association (TSIA) announced the winners of the Fall 2010 STAR Awards today at the Technology Services World (TSW) conference being held in Las Vegas.
LAS VEGAS, NV, October 20, 2010 – The Technology Services Industry Association (TSIA) honored Kopin Corporation, Sykes Enterprises, and Verint Witness Actionable Solutions as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Las Vegas.
Dell’s Jan Uhrich Keynotes Women in Services Event at Technology Services World 2010 Las Vegas
SAN DIEGO, Calif., October 19, 2010 – Jan Uhrich, vice president, strategy and solutions for Dell, was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2010 Las Vegas tonight. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.
TSIA Releases New “Cloudprem” Report at Technology Services World Las Vegas
SAN DIEGO, CA, and LAS VEGAS, NV, October 19, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—released a new report in conjunction with its Technology Services World conference being held October 18-20 at The Mirage Resort in Las Vegas. The report, titled “Cloudprem: What You Must Know Before Making the Transition from On-Premise to Cloud-Based (or On-Demand) Services,” suggests that jumping too rapidly into the cloud services space can be perilous without being armed with the correct information. Based on lessons learned from organizations that have navigated this path and successfully arrived at their desired end point, this report draws upon their accomplishments.
Technology Services World 2010 Las Vegas Opens with Record-Breaking Attendance
LAS VEGAS, NV, October 18, 2010 – Technology Services World 2010 Las Vegas opened today to an unprecedented number of services professionals from around the globe. The day-one program featured three powerful keynote sessions, five game-changing professional development courses, and a Technology Services Expo that also broke Association records as the largest to date.
TSIA Executive Director Appeals to Conference Delegates to Share Tech Services “Bright Spots”
LAS VEGAS, NV, October 18, 2010 – Technology Services World 2010 Las Vegas opened today with a dynamic keynote session presented by TSIA executive director Thomas Lah. In a follow-up to his keynote presentation at TSW Silicon Valley last spring on the impact of the emerging cloud computing model on technology services, Lah’s Las Vegas keynote, “Services Transformation,” focused on how service leaders can successfully manage change at the organizational, line of business, and individual levels to achieve the needed service transformations that lie ahead.
Professional Development Courses Kick-Start the Learning at Technology Services World 2010 Las Vegas
LAS VEGAS, NV, October 18, 2010 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Las Vegas. TSW, being held October 18–20, is the industry’s premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to discuss the hottest topics in tech services: Value-Added Services, Services for Cloud Computing, and Services Transformation.
LAS VEGAS, NV, October 18, 2010 – The Technology Services Industry Association (TSIA) has announced that Compuware, Kopin Corporation, Qualtech Systems, salesforce.com, Sykes Enterprises, and Verint Witness Actionable Solutions have been named as finalists for the Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Las Vegas.
SAN DIEGO, CA, October 15, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—will reveal key findings from its second annual Maintenance Pricing Practices Survey during a Technology Services World (TSW) session on October 19 at The Mirage in Las Vegas. Michael Israel, TSIA’s senior director of research and advisory services, will deliver the much-anticipated survey results in his session titled “Maintenance Pricing Practices and Trends.”
SAN DIEGO, CA, October 14, 2010 –The Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—will bring the world’s top services industry experts together under one roof at Technology Services World (TSW) Las Vegas, being held October 18-20 at The Mirage Resort. TSIA made big headlines last week by announcing its record-breaking attendance for TSW Las Vegas, with highest registrations in the history of its TSW conferences.
TSIA Sets New Record with Largest Number of Delegates at Technology Services World 2010 Las Vegas
SAN DIEGO, CA, October 8, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has officially surpassed historical attendance numbers with its Technology Services World Las Vegas conference, being held October 18-20 at The Mirage. This will be the largest event in the history of TSIA conferences—with unparalleled opportunities for attendees to collaborate with peers in a setting ripe with knowledge, learning, and innovation.
SAN DIEGO, CA, October 6, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 19 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
TSIA Launches Exclusive Online Forum on Value-Added Services
SAN DIEGO, September 28, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is launching a first-of-its-kind online discussion forum focused exclusively on the topic of value-added services (VAS) offerings. J.B. Wood, president and CEO of TSIA, has been working with CA, EMC, NetApp, and Symantec—a group of world-class organizations involved in TSIA’s VAS community of interest—to build a framework services organizations can use to construct VAS services that drive product adoption and increase customer success.
TSIA Marks Five-Year Anniversary of Its Professional Services Community
SAN DIEGO, CA, September 23, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, achieved a significant milestone this month in celebrating the fifth anniversary of the formation of its Professional Services (PS) member community. TSIA’s PS service discipline now includes nearly 100 member companies—a sizeable segment of the TSIA membership at large.
MGM Resorts International Exec to Present Closing Keynote at Technology Services World Las Vegas
SAN DIEGO, California, September 21, 2010 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Aldo Manzini will present the closing keynote at Technology Services World (TSW) Las Vegas, being held October 18-20 at The Mirage Resort. Manzini is senior executive vice president and chief administrative officer for MGM Resorts International, where he oversees multiple corporate departments and provides administrative support to the company’s operations and corporate endeavors.
Technology Drives Conference Program for Technology Services World 2010 Las Vegas
SAN DIEGO, CA, September 20, 2010 – With technology spending on the rise, the Technology Services Industry Association (TSIA)—the leading association dedicated to advancing the business of technology services—announced a technology-rich program for Technology Services World (TSW) 2010 Las Vegas. TSW is hosted by TSIA and takes place October 18-20 at The Mirage Resort in Las Vegas, this year with a major focus on the technology products and services required to deliver service success. Select technology-focused events and tools are being offered TSW attendees at this fall’s event:
Audatex, Cranel, EMC, Infoblox, InterMetro, LANDesk Software, and Omnicell Join Forces with TSIA
SAN DIEGO, CA, September 15, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announces 18 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
Francis Gouillart to Keynote at Technology Services World Las Vegas October 19, 2010
SAN DIEGO, CA September 14, 2010 - Are service processes dead? That’s the provocative question that will be addressed by Francis Gouillart, co-founder and president of the Experience Co-Creation Partnership (ECC) and co-author of the soon-to-be-released book, The Power of Co-Creation, during his keynote address at TSIA’s Technology Services World (TSW) conference Las Vegas, taking place October 18-20, to an audience of 1,000 technology services executives.
Technology Services Industry Association Launches New Education Services Benchmark Survey
SAN DIEGO, CA, August 31, 2010 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has introduced its new Education Services Benchmark Survey—the most comprehensive source for education services managers seeking a comparative scorecard of their business performance. Launched in August and open to TSIA member companies, the TSIA Education Services Benchmark sets a new standard in benchmarking for education services operations.
WESTLAKE VILLAGE, Calif.: 16 August 2010 — Cisco has achieved certification under the J.D. Power and Associates Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering “An Outstanding Technology Service and Support” experience to customers globally. Cisco was previously certified in 2006, 2007 and 2008.
Outsights and Strategies For GrowthSM Join the Elite TSIA Expert Alliance Partner Program
SAN DIEGO, CA, August 12, 2010 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announced that Outsights and Strategies For Growthsm have joined TSIA’s prestigious Expert Alliance Partner (EAP) program, while Call Center Group, iPMO, and Sigma Performance Solutions have renewed their EAP partnerships.
HP Achieves Recognition for Excellence in Tech Support and Services for Third Consecutive Year
PALO ALTO, Calif., Aug. 12, 2010 – HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for providing superior technical support and services in North America.
TSIA Expands Its Far-Reaching Network of Technology Services Organizations
SAN DIEGO, CA, August 11, 2010 – The Technology Services Industry Association (TSIA), the leading association dedicated to advancing the business of technology services, announces 23 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
Technology Services Industry Association Launches New Support Services Benchmark Survey
SAN DIEGO, August 10, 2010 – The Technology Services Industry Association (TSIA), the world’s leading association for today’s technology services organizations, has introduced its new Support Services Benchmark Survey—the most comprehensive source for support operations seeking to gather comparative data, discover industry best practices, and assess organizational health. Launched in July and open to TSIA member companies, it is the most complete and relevant benchmarking study to-date for support operations.
Vital Images Recognized For Excellence In Service Operations
Minneapolis, August 10, 2010 — Vital Images, Inc. (NASDAQ: VTAL), a leading provider of advanced visualization and analysis software, announced it has been re-certified by the Technology Services Industry Association (TSIA) for excellence in service operations for its technical support and services in North America.
Dell Exec to Keynote “Women in Services” Event at Technology Services World 2010 Las Vegas
SAN DIEGO, CA, August 2, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced that Jan Uhrich, vice president of strategy and solutions for Dell, will keynote the Women in Services (WIS) networking dinner at Technology Services World 2010 Las Vegas on Tuesday, October 19. The conference, hosted by TSIA, will take place October 18-20 at The Mirage Resort.
TSIA Welcomes Dedicated Market Leaders into Growing Technology Services Community
SAN DIEGO, CA, July 27, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announces 25 new and renewing members to its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
Technology Services Industry Association Introduces New Field Service Benchmark Survey
SAN DIEGO, July 27, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, has introduced its new Field Service Benchmark Survey—the most comprehensive source for field service operations seeking to gather comparative data, discover industry best practices, and justify field service spending. Launched in mid-July 2010 and open to TSIA member companies, it is the most complete and relevant benchmarking study to-date for field service operations.
SAN DIEGO, July 19, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced that the full agenda is now online for its annual Technology Services World Las Vegas conference, being held October 18-20 at The Mirage Resort. Online capabilities allow prospective attendees to view sessions by date and time, or by key areas of interest, facilitating session selection.
SAN DIEGO, July 12, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced a new streamlined conference agenda for its annual Technology Services World Las Vegas event, being held October 18-20 at The Mirage Resort. The new agenda format better organizes the content and provides more structured networking time for conference attendees. TSW events have a strong reputation for delivering a solid program filled with impactful content, presented by key players in technology services. The new agenda format arranges the program into six new tracks, outlined below, to better meet attendee needs.
IRIS Diagnostics Joins TSIA to Optimize Delivery of Field Services
SAN DIEGO, CA, June 30, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced that IRIS Diagnostics, a division of IRIS International, has joined TSIA as a member of its field services discipline.
Leading Organizations Join Forces with TSIA—The Technology Services Industry’s Foremost Association
SAN DIEGO, CA, June 7, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced 15 new and renewing members in its growing community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—the driving forces of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
Fourteen Organizations Unite with Elite TSIA Community
SAN DIEGO, CA, May 24, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced 14 new and renewing members in its prominent community. These organizations have joined or renewed under select TSIA service disciplines—Education Services, Field Services, Professional Services, and Support Services—areas that are the driving force of today’s technology services industry. TSIA focuses its research, programming, services, and thought leadership around these key service disciplines.
TSW 2010 Silicon Valley Reshapes the Future of Technology Services
SAN DIEGO, Calif., May 17, 2010 – Technology Services World 2010 Silicon Valley concluded last week, achieving—with 704 delegates—a 35% year-over-year increase in attendance. The event, hosted by TSIA and themed Clouds on the Service Horizon, focused on today’s hottest topics, including cloud computing, social media, and service strategy change initiatives.
Ventana Medical Systems Joins TSIA to Optimize Delivery of Professional Services
SAN DIEGO, CA, May 12, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced that Roche Group’s Ventana Medical Systems has joined TSIA as a member of its professional services discipline.
Xerox, Kopin, eXaudios Receive Vision Awards from the Technology Services Industry Association
SANTA CLARA, Calif., May 5, 2010 – Winners of the new Vision Awards were announced today by the Technology Services Industry Association (TSIA) at the Technology Services World (TSW) conference in Silicon Valley. A total of nine companies competed in three categories at TSIA’s new Service Revolutions event, and the winning companies were Xerox, Kopin, and eXaudios, who was awarded $10,000 as winner of the Start-Up category.
Avaya, Vital Images, Xerox, Taleo Honored for Support Operations Excellence
SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) honored Avaya, Vital Images, Xerox, and Taleo today as the most recent companies to successfully achieve certification in the association’s Organizational Development Program. The recognition took place at the Technology Services World conference in Silicon Valley.
Call for Speakers Opens for Technology Services World 2010 Las Vegas
SAN DIEGO, Calif., May 5, 2010 – As Technology Services World (TSW) 2010 Silicon Valley came to a successful conclusion today, the Call for Speakers opened for the much-anticipated fall event—Technology Services World 2010 Las Vegas. Hosted by TSIA, the leading association of the technology services and support industry, the Technology Services World spring and fall conferences have become renowned as the preeminent sources of learning and peer networking for service and support professionals.
Lithium, nGenera CIM, InQuira Named Winners of TSIA’s Recognized Innovator Awards
SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) honored Lithium, nGenera CIM, and InQuira as winners of its prestigious Recognized Innovator Awards today at the Technology Services World conference in Silicon Valley.
SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) announced that Extreme Networks, Inc. (Nasdaq: EXTR) has been named the winner of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Silicon Valley.
SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) today announced the winners of its annual STAR Awards for Best Practices at the Technology Services World conference being held this week in Silicon Valley.
SAN DIEGO, Calif., May 5, 2010 – Xerox vice president Julie Hogan was the keynote speaker at the Women in Services (WIS) networking dinner held at Technology Services World 2010 Silicon Valley last night. The three-day event, hosted by TSIA, is the preeminent source of learning and peer networking in the services industry.
Technology Services Industry Association Announces Addition of New Service Discipline
SAN DIEGO, Calif., May 4, 2010 – The Technology Services Industry Association (TSIA), the technology services industy’s largest and most vibrant association, announced the addition of Education Services to its existing portfolio of Field, Professional, and Support Services content.
SAN DIEGO, Calif., May 3, 2010 – Technology Services World 2010 opened in Silicon Valley today with two powerful general sessions focused on cloud computing and the impact this game-changing phenomenon is having on technology services delivery and business models.
SAN DIEGO, Calif., May 3, 2010 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Silicon Valley. TSW, being held May 3-5, is the industry’s premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomenons as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.
SANTA CLARA, Calif., May 3, 2010 – The Technology Services Industry Association (TSIA) has announced that InQuira, Language Weaver, Lithium, LivePerson, and nGenera have been named as finalists for the Technology Services Recognized Innovator Awards. The announcement was made today at the Technology Services World conference being held this week in Silicon Valley.
Xerox Earns Fourth Consecutive J.D. Power and Associates Customer Service Certification
ROCHESTER, N.Y., Jan. 26, 2010 – Xerox Corporation (NYSE: XRX) has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience.” This is the fourth consecutive year the company has achieved the esteemed certification for Excellence in Technology Service and Support.
WESTLAKE VILLAGE, Calif.: 1 March 2010 — Vital Images has achieved certification under the J.D. Power and Associates Certified Technology Service and Support Program.SM This distinction recognizes Vital Images for delivering “An Outstanding Technology Service and Support” experience to customers in North America.
New TSIA “Cloud 20” Index Evaluates Largest Providers of Cloud Computing Services
SAN DIEGO, CA, April 15, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced the “Cloud 20,” a new research endeavor that mirrors TSIA’s popular “Service 50” index. The Cloud 20 analyzes the impact of cloud computing on technology business models, service portfolios, and partner strategies. Each quarter TSIA will perform its analysis on cloud computing’s 20 most influential companies and share the results in a quarterly report, Webcasts, conference presentations, and other means.
SAN DIEGO, CA, April 15, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced a panel session on the Technology Services World 2010 (TSW 2010) Silicon Valley agenda: “Women in Services: Profiles of Success.”
Technology Services Industry Association (TSIA) Welcomes 14 New Members to Its Growing Community
SAN DIEGO, CA, April 9, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced 15 new members and 21 companies who have renewed their memberships in the fast-growing TSIA community.
SAN DIEGO, CA, April 2, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced a key support session on the Technology Services World 2010 (TSW 2010) Silicon Valley agenda: “Online Support Panel Discussion: The Continued Drive to Push Customers to the Web.”
Technology Services Europe 2010 Raises the Bar for Successful Delivery of Services in the New Decade
SAN DIEGO, CALIFORNIA, and BARCELONA, SPAIN, February 5, 2010 – The Technology Services Industry Association (TSIA) concluded Technology Services Europe 2010 (TSE 2010) with a closing keynote from noted IT innovation expert Dr. Hans van Grieken, who capped an inspiring three days of sessions devoted to “Services in the New Tech Landscape.” More than 160 senior executives from Europe’s technology services community attended the conference held this week in Barcelona.
Technology Services Europe 2010 Opens with Thought-Provoking Keynotes
SAN DIEGO, CALIFORNIA, and BARCELONA, SPAIN, February 3, 2010 – Technology Services Europe 2010 (TSE 2010) opened in Barcelona today with a challenge to attendees to rethink their company’s approach to services and product strategy. TSE 2010, themed “Services in the New Tech Landscape,” is presented by the Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association.
German Universities and Institutions Slated to Deliver Landmark Sessions at Technology Services Europe 2010
SAN DIEGO, Calif., January 20, 2010 – The Technology Services Industry
Association (TSIA), the technology services industry's largest and most
vibrant association, announced special sessions from Germany-based
universities and institutions at Technology Services Europe 2010
(TSE10), being held in Barcelona, Spain, February 3-5. The conference,
themed "Services in the New Tech Landscape," will feature sessions from
Germany-based thought leaders at Technische Universitaet Muenchen
Business School; RWTH Aachen University; ISS International Business
School of Service Management Hamburg, with Taurel Service Management
Consultants; and Mercator School of Management/University of
Duisburg-Essen.
Avaya Receives Certification from J.D. Power and Associates for Outstanding Technology Service and Support
BASKING RIDGE, NJ, Wednesday, Jan 20, 2010 – For the second consecutive year, Avaya
has achieved certification under the J.D. Power and Associates
Certified Technology Service & Support (CTSS) ProgramSM – one of
the technology industry’s highest recognitions. This certification
acknowledges Avaya’s excellence in delivering outstanding service and
support in North America.
Elemica, Endress+Hauser, Satisloh, Sourcefire, and Wincor Nixdorf Join TSIA; 21 Renew Memberships
SAN DIEGO, January 13, 2010 – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association,
announced that Elemica, Endress+Hauser, Satisloh, Sourcefire, and
Wincor Nixdorf have joined the association, and that 21 industry
leaders have renewed their TSIA memberships for 2010.
TSIA's Women in Services Group Donates Dinner Proceeds to Dress for Success San Diego Charity Organization
San Diego, CA, January 7, 2010 – Women in Services, a community of
interest developed by the Technology Services Industry Association
(TSIA)–the technology services industry's largest and most vibrant
association–gathered in October for a networking dinner at Technology
Services World (TSW) 2009 Las Vegas, during which funds were raised for
charity organization Dress for Success San Diego. TSIA raised a
significant amount at the event, the proceeds of which will go directly
to Dress for Success San Diego.
TSIA Announces TSE10 keynote lineup
SAN DIEGO, Calif., January 7, 2010, The Technology Services Industry Association (TSIA),
the technology services industry's largest and most vibrant
association, announced its keynote lineup for Technology Services
Europe 2010 (TSE10), being held in Barcelona, Spain, February 3-5. The
conference, themed "Services in the New Tech Landscape," will feature
keynote presentations from Capgemini, Dell Perot Systems,
Hewlett-Packard, Technische Universitaet Muenchen Business School,
Xerox, and TSIA thought leaders.
TSIA Community Grows with New Members IMImobile, Hyland Software, Polycom, ReadSoft AB, and Red Hat
SAN DIEGO, Calif., December 8, 2009 – The Technology Services Industry
Association (TSIA), the technology services industry’s largest and most
vibrant association, announced five new members and ten companies who
have renewed their memberships in the growing TSIA community. New
members include industry leaders IMImobile, Hyland Software, Polycom,
ReadSoft AB, and Red Hat. Agilent Technologies, A&O, Aspect, Cisco,
Juniper Networks, Microsoft, SITA, Sutherland, Toshiba, and Xilinx are
among the top organizations who have renewed their memberships.
Technology Services Industry Association (TSIA) Announces 19 New and Renewing Members
SAN DIEGO, Calif., November 24, 2009 – The Technology Services Industry
Association (TSIA), the technology services industry’s largest and most
vibrant association, announced nine new members and ten companies who
have renewed their memberships in the continuously growing TSIA
community. New members include industry leaders CygNet Software, Exigen
Elite, IMImobile, Kaspersky Lab, MAKO Surgical, Meru Networks, TMA
Resources, ViON Corporation, and Vocera Communications. Adobe Systems,
Brightcove, CA, CheckFree (Fiserv), Fair Isaac, iAnywhere Solutions,
NCR Corporation, Panasonic, rL Solutions, and Sybase are among the top
organizations who have renewed their memberships.
TSIA Research Report Reveals Role of Technology in Driving a New Services Economy
SAN DIEGO, Calif., November 25, 2009 – The Technology Services Industry Association (TSIA),
the services industry’s largest and most vibrant association, has
published a new report titled “Creating a Converged Services
Infrastructure: Enabling the Next Generation of Services Offerings.” A
key message of the report is based on TSIA president and CEO J.B.
Wood’s new book Complexity Avalanche, a broad exposé of the
key business and technology trends driving the technology industry and
its related service disciplines today.
Technology Services World (TSW) Introduces Major New Announcements; Most Powerful and Vibrant TSW Event to Date
SAN DIEGO, Calif., October 22, 2009 – Technology Services World,
held October 19-21 in Las Vegas, brought with it major announcements
for the services and support industry, proving to be the most powerful
and vibrant TSW event to date. The most significant announcement was
the merger of AFSMI, SSPA, and TPSA—the three leading professional
associations of the services and support industry—to form a single,
global association: TSIA, the
Technology Services Industry Association. Also unveiled was a new book
authored by TSIA president and CEO J.B. Wood, titled Complexity Avalanche—a
broad exposé of the key trends driving the technology industry and the
role services must play. The announcements were made by Wood during his
keynote presentations on day one of TSW.
Innovation Expert and Author Tom Kelley Closes Technology Services World 2009 Las Vegas
SAN DIEGO, CA, October 21, 2009 – Tom Kelley, general manager, IDEO, delivered the closing keynote at Technology Services World
(TSW) 2009 in Las Vegas, the industry's preeminent source of
thought-provoking industry trends, learning, and peer networking in the
services industry. TSW was hosted by newly announced Technology Services Industry Association
(TSIA), formed from the merger of AFSMI, SSPA, and TPSA, the three
leading professional associations of the services and support industry.
The merger was announced two days ago, on the opening day of TSW.
TSIA and Impact Learning Systems Extend Recognition to Motorola and CORPTAX for Achieving Support Staff Excellence Certification
SAN DIEGO, CA, October 21, 2009 – TSIA and Impact Learning Systems
(ILS) have collaborated to offer a formal new recognition for companies
that achieve certification in the Support Staff Excellence (SSE)
program. Support Staff Excellence, offered by TSIA and carried out by
ILS, is a powerful staff development program that enables the delivery
of a superior customer service experience through the development of
the most critical service delivery resource a company has: its people.
Fall 2009 STAR Awards for Service Excellence Honor Leaders in Technology Service and Support
SAN DIEGO, CA, October 21, 2009 – The Technology Services Industry Association (TSIA)
today announced that Aruba Networks, EMC, Hewlett-Packard,
Invensys-Wonderware, Juniper Networks, McAfee, Netezza, Oracle, SAP AG,
Schlumberger Information Solutions, Symantec, and Taleo have been named
winners of the 2009 STAR Awards for Service Excellence.
Women in Services Identify Strategies for Industry Leadership and Advancement at Technology Services World 2009 Las Vegas
San Diego, CA, October 20, 2009 – Women in Services, a community of interest developed by the Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, gathered for a networking dinner at the Technology Services World (TSW)
conference in Las Vegas. The dinner session provided an opportunity for
the group to discuss their role in driving the technology services and
support industry forward in today’s challenging economic climate.
Leading Services Industry Association Announces New Executive Board
SAN DIEGO, Calif., October 20, 2009 – The three leading professional
associations for the services and support industry—AFSMI, SSPA, and
TPSA—announced yesterday that they have merged to form a single, global
association: TSIA, the Technology Services Industry Association. The
announcement was made by TSIA president and CEO J.B. Wood during his
keynote presentation at Technology Services World (TSW) Las Vegas (www.technologyservicesworld.com), the association’s annual fall conference.
Industry Leaders Address Future of Technology Services
SAN DIEGO, CA – October 19, 2009 – J.B. Wood, president and CEO of the
Technology Services Industry Association, the leading professional
association for the service and support industry, moderated a keynote
panel discussion with senior executives from prominent technology
companies today at Technology Services World 2009 Las Vegas, the
association’s annual fall conference.
New Book Charts Future Role for Technology Services
SAN DIEGO, CA – October 19, 2009 – J.B. Wood, president and CEO of
TSIA, the leading professional association of the services and support
industry, has authored a broad exposé of the key trends driving the
technology industry and the role services must play. Wood introduced
the book and the concepts behind it today in his keynote presentation
at Technology Services World 2009 Las Vegas, the association’s annual
fall conference.
Leading Service Industry Associations Announce Merger
SAN DIEGO, Calif., October 19, 2009 – The three leading professional
associations for the services and support industry—AFSMI, SSPA, and
TPSA—today announced that they have merged to form a single, global
association: TSIA, the Technology Services Industry Association. The
announcement was made by TSIA president and CEO J.B. Wood during his
keynote presentation at Technology Services World (TSW) Las Vegas, the
association’s annual fall conference.
* In October 2009, The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA) merged to form the Technology Services Industry Association (TSIA). Legacy press releases refer to the former associations' names.
Compuware,
Convergys Corporation, KANA Software, Language Weaver, LogMeIn, and
TouchStar Honored for Innovative Industry Leadership
SAN DIEGO, CA, October 19, 2009 – The Association for Services
Management International (AFSMI), the Service & Support
Professionals Association (SSPA), and the Technology Professional
Services Association (TPSA) today announced the winners and finalists
of the Fall 2009 Technology Services Recognized Innovator program at
the Technology Services World (TSW) conference in Las Vegas.
Technology Services World 2009 Las Vegas Conference Features Top Solutions Providers in Collaborative Speaking Sessions
SAN DIEGO, CA, October 12, 2009 – Technology Services World (TSW) 2009 Las Vegas, presented by AFSMI, SSPA, and TPSA, will bring the world’s top services industry experts together October 19-21 in Las Vegas. Recognized as one of the premier technology services events of the year, the conference features a dedicated Technology Services Expo and Innovative Service Technologies track, where attendees will learn about the solutions that can truly empower their organizations in today’s economy. TSW is offering three unique session formats for solutions providers to take the stage and share their insights with the AFSMI, SSPA, and TPSA membership communities.
AmerisourceBergen, Archer Technologies, EnerNOC, Fujitsu, Samsung, and Sparta Systems Join the SSPA
SAN DIEGO, CA, October 12, 2009 – The Service & Support Professionals Association (SSPA) today announced that 20 of the world's most prestigious technology service and support organizations have joined or renewed their corporate memberships in the SSPA, the largest and most influential association in technology services and support.
Allegro Associates, Entelligence, Pretium Partners, Stone Cobra, Support Center University, and The Verghis Group Renew Support of Elite Expert Alliance Partner Program
SAN DIEGO, October 9, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—today announced that Allegro Associates, Entelligence, Pretium Partners, Stone Cobra, Support Center University, and The Verghis Group have each renewed their membership in the prestigious Expert Alliance Partner (EAP) program.
Xerox, Sun, Intergraph, Informatica, HP, EMC, Digital Hands, and Approva Named for “Women in Services: Profiles of Success” Panel
SAN DIEGO, CA – October 9, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—announced the “Women in Services: Profiles of Success” panel for the upcoming Technology Services World conference being held in Las Vegas, October 19-21, 2009.
Schlumberger Information Solutions Certified by SSPA for Global Excellence in Services Operations
FOR IMMEDIATE RELEASE: Houston, May 7, 2009—Schlumberger announced today that Schlumberger Information Solutions (SIS) has received the Service & Support Professionals Association’s (SSPA’s) Excellence in Service Operations certification. This prestigious certification applies to SIS global support operations.
HP Earns Industry Recognition for Excellence in Commercial PC Tech Support and Services
PALO ALTO, Calif., March 5, 2009 – HP today announced it has received certification from the Service and Support Professionals Association (SSPA) for providing superior technical support and services to business notebook and desktop PC customers in the Americas region.
Attensity, Citrix Online, ISOdx, nGenera and RightNow Honored as Recognized Innovators by AFSMI, SSPA, and TPSA
SAN DIEGO and SANTA CLARA, Calif., May 5, 2009 – The Association for
Services Management International (AFSMI), the Service & Support
Professionals Association (SSPA) and the Technology Professional
Services Association (TPSA) today announced the winners and finalists
of the Spring 2009 Technology Services Recognized Innovator program at
the Technology Services World conference in Silicon Valley.
Technology Services
Industry Association Validates Taleo as the First and
Only to Receive Accreditation for Superiority in Customer Support
Dublin, CA – June 16,
2011 – Taleo
Corporation (NASDAQ: TLEO), the leading provider of on-demand talent
management
solutions, today announced its receipt of the
Technology Services Industry Association (TSIA)’s Excellence in Service
Operations certification for delivering superior customer service across
its global
service operations. Taleo is the first and only
talent management provider to receive this esteemed accreditation.
Companies seeking the Excellence in Service Operations certification
undergo a rigorous evaluation process to assess compliance with
industry-leading best practices. To achieve the certification requires
companies to prove stringent process discipline, corresponding
excellence in
key metrics, and commitment to continuously improving customer-centric
service
delivery.
Axeda,
ClickSoftware, NextNine, Parature, SupportSpace, Verint and Vertical
Solutions Named Fall 2008 Recognized Innovators by Global Service and
Support Associations
LAS VEGAS, Oct. 21, 2008 – The Association
for Services Management International (AFSMI) and the Service &
Support Professionals Association (SSPA) announced the winners and
finalists of the Fall 2008 AFSMI and SSPA Recognized Innovator program
at the Winning Service Strategies in a Shifting Global Economy
conference today in Las Vegas. Technology and services vendors were
recognized for improving the way companies provide service and support
to their customers in categories representing support’s role in
reducing corporate carbon footprints.
SSPA and AFSMI Join Forces to Present Fall 2008 Recognized Innovator Green Edition
SAN DIEGO, June 30, 2008 –The Service & Support Professionals Association (SSPA)and the Association for Services Management International (AFSMI) today announced that the highly successful SSPA Recognized Innovator Awards Program will be expanded to include AFSMI partners.