Media and Analysts
The Technology Services Industry Association (TSIA) is the technology services industry’s largest and most vibrant association, serving thousands of services executives, managers, and professionals from around the globe. TSIA core constituents include the world’s leading enterprise and consumer technology companies such as Alcatel-Lucent, Cisco, Dell, EMC, Ericsson, GE Healthcare, Hewlett-Packard, IBM, Microsoft, Motorola, Oracle, Philips Healthcare, SAP, Xerox, and Yahoo!, as well as the scores of innovative small and midsize companies that serve to continually refresh the industry by bringing new ideas and processes to the marketplace.
As its member base and global influence has grown, TSIA has become a preeminent thought leader and issues advocate, most notably since TSIA’s formation from the merger of its founding organizations—the Association for Services Management (AFSMI), the Services & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA)—in October 2009. TSIA communications and education programs now inform business leaders about the critical importance of technology support and services in leveraging the value of corporate IT investments and consumer product value.
Through its research, conferences, Webcasts, publications, and other ongoing professional programs, TSIA is also providing a vibrant forum for exciting new ways to leverage best practices and enhance productivity throughout the support chain.
For media
and analysts, TSIA offers insights unmatched in the industry. Our research
portfolio is the most comprehensive in the market on the subject of technology
services. TSIA executive staff are
subject matter and industry experts who offer unique, data-driven perspectives on
issues affecting the industry. TSIA also administers industry certifications including the prestigious J.D.
Power and Associates Certified Technology Service and Support certification.
Today TSIA and its members stand on the threshold of a new era in technology services, with a host of unprecedented challenges and opportunities. These have been most clearly articulated in Complexity Avalanche, the recently published book by TSIA president and CEO J.B. Wood. An important press release discussing some of the details on Complexity Avalanche and its implications for the technology services industry can be found here.
Please direct all inquiries to Suzanne Hite, TSIA publications editor and media contact. She also may be reached by phone at 410-774-5322.