Thomas Lah
Executive Director
Thomas Lah is the executive director of the Technology Services Industry Association (TSIA). Previously he co-founded and served as the executive director of the Technology Professional Services Association (TPSA).
Over the past 15 years, Thomas has provided advisory services to a broad range of leading technology companies—including CA, EMC, HP, Hitachi Data Systems, Microsoft, and salesforce.com—to help them establish or improve their professional services organizations. His books include Building Professional Services: The Sirens' Song (2002), Mastering Professional Services (2005) and, recently, Bridging the Services Chasm (2009).
Leveraging his writings and the TSIA research portfolio, Thomas has become a prominent industry speaker on the topics of optimizing technology service businesses within product companies and the market trends impacting service organizations.
Since 2002, Thomas has also taught an MBA class at The Ohio State University Fisher College of Business titled “Building Professional Services,” which is based on his writings.