Stephen Smith
CFO and Senior Vice President of Operations
Stephen Smith is the CFO and Senior Vice President of Operations for the Technology Services Industry Association (TSIA), and is currently responsible for Finance, IT, HR and Legal. Previously, Smith served as the Executive Director of the Service & Support Professionals Association (SSPA).
Smith has championed innovation and change throughout his 20+ year career in technology services and consulting. Prior to joining TSIA, he was a Partner in IBM’s Global Business Services (GBS) consulting organization. He also held roles in IBM’s Business Transformation Outsourcing (BTO) organization, their On Demand Business Transformation strategy group as well as their client-facing Strategy & Change consulting practice.
Prior to that, Smith held various consulting roles at Mainspring, Mercer Management Consulting and Ernst & Young and has worked across a number of industries including Technology, Telco, Finance, Media & Entertainment and non-profits. He was also co-founder and COO of Encadia, which was sold to Mainspring.
Smith is a Wharton MBA and currently serves on the College of Business Advisory Board at Loyola Marymount University in Los Angeles.