Sally Foster
Vice President of Research
Support and Field Services
Sally Foster is vice president of research, leading TSIA’s efforts in industry benchmarking, research, and thought leadership in the areas of support and field services. Her responsibilities include driving the TSIA research agenda related to the fast-changing world of technology support and field services.
Foster has over 30 years of experience in the high-tech services industry, both domestic and international. Her forte is transforming organizations to high-performance teams focused on revenue growth, profitability, and outstanding customer satisfaction. Prior to joining TSIA, Foster was a services executive for IBM with a specialty in the areas of security, storage, and field services. She served as a vice president of customer support at Internet Security Systems (ISS), prior to ISS’ acquisition by IBM. Her executive roles have spanned numerous industries and include: president and CEO of Atlanta Career Center, CEO and COO/president of ComputerJobs.com, general manager and vice president of Clarus Corporation, and vice president of business operations for Dun and Bradstreet Software.
Foster earned a BA from the University of Maryland, a JD from Wake Forest University, and an MBA from DeVry University.