J.B. Wood
President and CEO
J.B. Wood is president and CEO of the Technology Services Industry Association (TSIA). Spearheading a broad agenda of vital strategic initiatives as the service and support industry enters the 21st century, Wood is particularly interested in programs that enhance the practical value of the association for member companies by educating executives on ways to heighten efficiencies, customer brand loyalty, and overall return on investment. He spends a considerable amount of his time on advocacy issues, helping build awareness of the vital role that service and support plays across a growing spectrum of both business-to-business and consumer product categories.
Wood is a co-founder, along with IBM and Oracle, of the Service Research & Innovation Institute (SRII). He is a frequent speaker at key industry events and has been quoted in Fortune, BusinessWeek, The New York Times, CNET, Computerworld, and CRM Magazine, among others. Over the course of his career, Wood has counseled hundreds of leading companies including Cisco, Microsoft, Oracle, and IBM, on leveraging quantitative, verifiable metrics to improving products and services through a more concise understanding of their customer bases. Wood co-founded InsightExpress, which pioneered use of the Internet in market research applications, and was president and CEO of Prognostics, one of the largest customer research and consulting companies in the IT industry.