TSIA Support Services Advisory Board
The Technology Services Industry Association (TSIA) Support Services (SS) Advisory Board works to strengthen the support services discipline within the technology services industry, improve the operating and financial results of support services organizations, and enhance support services careers by defining important industry issues, trends, and opportunities. The TSIA SS Advisory Board advises TSIA executive management on how best to deliver support services solutions to TSIA members through programs, research, communities, and events.
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 Kelly Truax
Vice President
Global Support Services Operations
Dell
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 Janet Wood
Executive Vice President
Maintenance Go-to-Market
SAP
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 James Kemp
Director, Strategy and Planning
Customer Experience and Warranty Services
HP
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 Dean Robison
Senior Vice President
Global Services
Salesforce.com
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 Barry McPherson
Executive Vice President
Worldwide Technical Support and Customer Service
McAfee
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Dave Bakker
Senior Vice President,
SITA Global Services
SITA
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 Denise Rundle
General Manager
Advertising, Consumer Software, and Shared Services
Microsoft Corporation
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 David Hare
Vice President
Enterprise Support Services
Symantec
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 Bruce Brda
Senior Vice President, Global Services
Motorola Solutions
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 Blair Freer
Vice President
Technical Support
TeleTracking Technologies
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 Jeff Zimmerman
Vice President
Global Technical Support
NetApp
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 Lauren Cosman
Director
North America Customer Support Centers
Xerox
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 Juan Jones
Senior Vice President
Customer Support Services North America
Oracle
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 Manos Menayas
Senior Vice President
Global Advertising Operations
Yahoo!
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Brad Cox
Director of Client Services
RouteSmart Technologies
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