TSIA brings the technology services industry together.
We deliver world-class benchmarking and research, peer networking and learning opportunities, and high-profile certification and awards programs.
RESEARCH
2012 TSIA Research Agenda
Download now for the annual overview of industry trends, industry topics, the research reports TSIA will be publishing and the research studies TSIA will be conducting in the upcoming year.
TSIA Technology Buyer's Guide
Unbiased and in-depth reviews into the technology you need to run your services business covering areas such as eService, CRM, contact centers and field services technologies.
TSIA Partner White Papers
Looking for the answer to a tough service business challenge, but just haven't been able to find it? Discover the difference TSIA partner white papers can make.
Download now for the annual overview of industry trends, industry topics, the research reports TSIA will be publishing and the research studies TSIA will be conducting in the upcoming year.
TSIA Technology Buyer's Guide
Unbiased and in-depth reviews into the technology you need to run your services business covering areas such as eService, CRM, contact centers and field services technologies.
TSIA Partner White Papers
Looking for the answer to a tough service business challenge, but just haven't been able to find it? Discover the difference TSIA partner white papers can make.
WEBCASTS
TSIAs Power Up for The Cloud Services Webcast Series
TSIA Webcast
Thursday, February 2, 2012 - 9am PT / 12pm ET
Services has become the key to corporate growth, profits and competitive differentiation. Join us as we discuss the two things services executives must do in 2012.
Canon's Best Practices for Field Service: The New Face of Customer Satisfaction
TSIA Webcast
Thursday, February 9, 2012 - 10am PT / 1pm ET
Join us to hear how service professionals can have a major impact on customer satisfaction and incremental revenue.
TSIA Webcast
Thursday, February 2, 2012 - 9am PT / 12pm ET
Services has become the key to corporate growth, profits and competitive differentiation. Join us as we discuss the two things services executives must do in 2012.
Canon's Best Practices for Field Service: The New Face of Customer Satisfaction
TSIA Webcast
Thursday, February 9, 2012 - 10am PT / 1pm ET
Join us to hear how service professionals can have a major impact on customer satisfaction and incremental revenue.
BLOGS