TSIA brings the technology services industry together.
We deliver world-class benchmarking and research, peer networking and learning opportunities, and high-profile certification and awards programs.
RESEARCH
PS Market Rates and VSOE: Lessons in Pricing Performance from the TSIA 2009 Market Rates Study
This DataView investigates the relationship between vendor-specific objective evidence practices and PS billable rate discounting.
Creating a Converged Services Infrastructure: Enabling the Next Generation of Service Offerings
Discover the benefits of a converged services organization in meeting the demands of both enterprise and consumer customers amid the ever-increasing technology complexity curve.
This DataView investigates the relationship between vendor-specific objective evidence practices and PS billable rate discounting.
Creating a Converged Services Infrastructure: Enabling the Next Generation of Service Offerings
Discover the benefits of a converged services organization in meeting the demands of both enterprise and consumer customers amid the ever-increasing technology complexity curve.
EVENTS
Motorola's Five-Step Approach to Improved Customer Experience
Support Services Webcast
Thursday, September 2, 2010; 9am PT / 12pm ET
Join us for an engaging discussion about Motorola and their journey to customer experience improvement by focusing on the point of service delivery.
TSIA 2010 Member Technology Survey Results
TSIA Webcast
Thursday, September 9, 2010; 9am PT / 12pm ET
Join us as we reveal the results of the 2010 Member Technology Survey
Support Services Webcast
Thursday, September 2, 2010; 9am PT / 12pm ET
Join us for an engaging discussion about Motorola and their journey to customer experience improvement by focusing on the point of service delivery.
TSIA 2010 Member Technology Survey Results
TSIA Webcast
Thursday, September 9, 2010; 9am PT / 12pm ET
Join us as we reveal the results of the 2010 Member Technology Survey
BLOGS